Customer satisfaction questionnaire

Consent to the processing of information *

I agree with the processing of personal data for the purpose of customer satisfaction assessm and for determing of corrective actions. This information is archived for max. period of 10 years and we wont convey this personal data to third party.

Company name *

Town (City) *

State *

How satisfied are you with the following factors? (1 is the best, 5 is the worst)

If we have received a 4-5 rating from one of your questions, please state the reason for your dissatisfaction in the text box of the question.

Communication with customer service (availability, speed and quality of information) - note

Order confirmation time - note

Payment terms and contract terms - note

Product (service) price vs. quality - note

The price of a 5M products (service) compared to our competition - note

On-time delivery - note

Claim handling - note

Product (service) documentation - note

Product (service) quality - note

Reliability and willingnes of carrier - note

Product packaging quality - note

Availability and quality of information on www.5M.cz - note

Presentation of news and innovations - note

BONUS Question - visual style 5M s.r.o.

Your suggestions for improvement

First name *

Last name *

Position *

Email *

Phone *

format (+420 xxx xxx xxx) or (+420xxxxxxxxx)

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How satisfied are you with the following factors? (1 is the best, 5 is the worst)

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